SHIPPING & DELIVERY POLICY

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us. 

• While we totally understand you are in a hurry to receive your order, we request you to check delivery time frames with us before you place the order. We request you to please plan your purchases well in advance if you have a ride planned to avoid the need for urgent delivery. Please expect courier delays during major festivals, natural disasters, strikes or any such events.
• Products/items are shipped through Star Media, from different locations in India.
• Products/items under free or paid shipping will be shipped by courier companies contracted by Star Media. Alternatively, they will be shipped through Speed Post or India Post postal services.
• Products/items will be shipped to the customer within 3 working days of receiving the complete payment / partial COD booking amount.
• Once dispatched, Star Media is not liable or responsible for any delay in pickup or delivery by the courier company / postal authority since they are beyond our control.
• Urgent delivery or specific shipping instructions will be entertained only if it is communicated to Star Media in advance before placing the order and Star Media should have acknowledged the same before the order is placed.
• Star Media is not liable for any damages caused to the products by the shipping companies in transit. Kindly do not accept any shipment in a damaged condition.
• Delivery time may vary depending on the destination address. Hence, it is requested to place your orders well in advance.
• We request our customers to be available on the provided contact numbers to accept delivery from the courier companies failing which there are high chances of the package getting returned. In such cases while we try to help out with delivery to the best of our ability, Star Media is not responsible for the return.

In case of return/Refund or exchange of the product. Please read our Return/Refund/Exchange policy

If anything is unclear or you have more questions feel free to contact our Customer Support Team